Thai Airways, the national carrier of Thailand, has long been recognized for its commitment to quality service, punctuality, and world-class aviation standards. Serving millions of passengers globally, the airline connects several destinations across Asia, Europe, and beyond.
For Bangladeshi travelers who frequently visit Thailand or other international destinations via Thai Airways, having updated and reliable contact information is crucial. This article provides a detailed guide to the Thai Airlines Dhaka office and contact number, including office address, customer service hours, and how to get assistance for bookings, refunds, and general inquiries.
Thai Airways Dhaka Office
The Thai Airways Dhaka office serves as the primary hub for customer service and support for Bangladeshi travelers. Whether you need to book a flight, reschedule, or seek information regarding baggage, visa regulations, or in-flight services, this office provides direct assistance. It is located in a central and accessible part of Dhaka city-Tejgaon Industrial Area.
The Dhaka office also serves corporate clients and travel agents who deal with Thai Airways for group bookings or business travel. The staff are fluent in both English and Bangla, ensuring ease of communication for all passengers.
Thai Airways Dhaka Office Address
If you’re planning to visit the Thai Airways office in person for any reason, such as purchasing tickets or clarifying travel policies, here’s the complete address:
Thai Airways Dhaka Office Address: Shanta Western Tower, Level-9, Space-903, 186 Bir Uttam Mir Shawkat Ali Road, Tejgaon I/A, Dhaka-1208, Bangladesh.
This modern commercial building is easy to access from major areas in Dhaka, especially from Gulshan, Banani, Farmgate, and Mohakhali. If you’re using public transport or ride-sharing services like Uber or Pathao, just mention “Shanta Western Tower, Tejgaon” and you’ll be guided right to the entrance.
Thai Airways Dhaka Office Phone Number
The airline has provided multiple contact numbers to make customer service more efficient. Whether you’re calling to confirm your flight, inquire about baggage allowance, or check the availability of seats, you can use the following numbers:
Thai Airways Dhaka Office Phone Numbers:
+88 (02) 2222 90023
+88 (02) 2222 96225
Calls are answered by trained agents who are knowledgeable about Thai Airways services and can assist you with any problem or question regarding your journey.
Thai Airways Dhaka Office Contact Hours
Planning your visit or phone call during working hours is essential to get prompt assistance. The office follows a weekly schedule with varying hours on Saturdays.
Office Hours:Sunday to Thursday: 10:00 AM – 6:00 PMSaturday: 10:00 AM – 2:00 PMFriday: Closed
Note: It’s recommended to visit the office or call earlier during the day to avoid delays or waiting queues, especially during peak travel seasons (like Eid, Puja, or New Year).
Thai Airways Dhaka Office Contact
If you are looking for general or customer service contact information in Dhaka, here is a summary of the most useful contact options:
- Telephone: +88 (02) 2222 90023 +88 (02) 2222 96225
- Office Location: Shanta Western Tower, Level-9, Space-903, 186 Bir Uttam Mir Shawkat Ali Road, Tejgaon I/A, Dhaka-1208
For ticketing, flight inquiries, visa-related documents, and travel advisories, the Dhaka contact office provides timely support.
Thai Airways Dhaka Office Contact Number
Travelers often look for fast communication options. If you’re unable to visit the office in person, using the official Thai Airways Dhaka office contact number is the fastest way to reach the customer care team. These numbers are monitored during office hours, and callers usually don’t have to wait long to get assistance.
You may call for the following services:
- Booking and ticket reservation
- Change or cancel flights
- Get information about refunds
- Inquire about luggage or special baggage policies
- Ask about the latest travel advisories
- Get promotional offers and discounts
Always have your booking reference or passport number ready when you call, to help the agents assist you faster.
Thai Air Dhaka Office – Additional Services
The Thai Air Dhaka office not only handles direct customer inquiries but also works closely with travel agencies across Bangladesh. They provide corporate travel solutions, group travel discounts, and loyalty program information for frequent flyers. Other services available at the Dhaka office include:
- Royal Orchid Plus Membership Assistance
- Lost & Found baggage coordination
- Ticket fare clarification and invoice reprinting
- Flight rescheduling and alternative route suggestions
- Visa and travel document checking guidance (in partnership with consular services)
Thai Airways operates both economy and business class flights from Dhaka to Bangkok and other international destinations, with various flexible options for travelers. Their Dhaka office can help you understand all available options based on your budget and travel needs.
Why Choose Thai Airways from Dhaka?
Flying Thai Airways offers numerous advantages for travelers departing from Bangladesh:
✅ Direct Flights to Bangkok: Thai Airways offers direct flights from Dhaka to Bangkok, with onward connections to destinations like Tokyo, Sydney, Kuala Lumpur, Seoul, London, and Frankfurt.
✅ Renowned In-Flight Service: Thai Airways is globally recognized for its in-flight hospitality, delicious Thai cuisine, and friendly cabin crew.
✅ Affordable Fares & Promotions: Periodic fare discounts and promotional campaigns are available through the Dhaka office or travel partners.
✅ Baggage Allowance: Generous baggage allowance policies make it ideal for students, tourists, and business travelers.
✅ Smooth Check-in Process: From online check-in to mobile apps, Thai Airways ensures passengers enjoy a smooth boarding experience.
Tips for Visiting the Thai Airways Dhaka Office
- Carry a copy of your passport and previous booking details if applicable.
- If you’re planning to pay in cash for tickets, confirm payment methods in advance.
- During peak seasons (Eid, Puja, or school holidays), visit early to avoid waiting in queues.
- You can also request electronic tickets to avoid the need for physical documentation.
Frequently Asked Questions (FAQ)
Q1: Where is the Thai Airways office located in Dhaka?
Answer: It is located at Shanta Western Tower, Level-9, Space-903, 186 Bir Uttam Mir Shawkat Ali Road, Tejgaon I/A, Dhaka-1208, Bangladesh.
Q2: What is the Thai Airways Dhaka office contact number?
Answer: You can contact them at +88 (02) 2222 90023 or +88 (02) 2222 96225.
Q3: What are the Thai Airways Dhaka office opening hours?
Answer: Sunday to Thursday from 10:00 AM to 6:00 PM, and Saturday from 10:00 AM to 2:00 PM. Closed on Fridays.
Q4: Can I book or reschedule flights from the Dhaka office?
Answer: Yes, the Dhaka office offers booking, rescheduling, refund processing, and general travel assistance.
Q5: Is there any online option for ticket booking with Thai Airways from Bangladesh?
Answer: Yes, you can visit the official website www.thaiairways.com to book tickets online. However, for personalized assistance or complex travel arrangements, visiting or calling the Dhaka office is recommended.
Final Thoughts
Whether you’re traveling for leisure, education, or business, Thai Airways offers a world-class flying experience from Dhaka. Having the correct and up-to-date information about the Thai Airways Dhaka office and contact number makes your travel planning much easier and hassle-free.
From ticket reservations to flight changes, the professional team at the Dhaka office ensures every traveler receives timely and helpful support. Keep their contact saved on your phone, and feel free to reach out whenever you need.