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We are able to secure waivers from suppliers to process this requested cancellation and refund. We are unable to provide a specific refund processing time frame. All refund requests are/will be processed in a sequential workline order. Once you have provided our customer service agent or through our portal with your cancellation request, we will then send you an email notification that your request has been received.

This notification does not mean the eligibility or processing of a refund. This only notify you with an acknowledgement of your request and provides you with a tracking/reference number. After receiving your request, our support team will work with the suppliers such as airlines, hotels to generate a waiver based on airline and other supplier rules and will notify you of the supplier decision. Our service fees associated with the original travel reservation or initial booking time are non- refundable. Please note that receiving the requested refunds totally depends on the suppliers.